At pkwin, we understand that your personal information is exactly that — personal. This Privacy Policy explains in clear terms exactly what data pkwin collects from users of the platform, how that data is used, who it may be shared with, how it is protected, and what rights you hold over it. We encourage every pkwin member — whether you are signing in from Karachi, Lahore, Faisalabad, or Islamabad — to read this document in full. It is not written to confuse; it is written to inform.
These six principles underpin every data decision pkwin makes. The full legal text follows — both this summary and the complete policy govern your relationship with pkwin.
pkwin collects only the personal data required to operate your account, process payments via JazzCash and EasyPaisa, verify your identity under KYC obligations, and comply with our international gaming license conditions. We do not collect data for its own sake.
All data transmitted to and from pkwin is protected by 256-bit SSL encryption. Stored personal data is encrypted at rest using AES-256. Access to personal data within pkwin is role-restricted — only personnel with a clear operational need can access your information.
pkwin does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with third parties — payment processors, KYC verification partners, game studios — is strictly limited to what those parties require to perform services on pkwin's behalf.
You have the right to access, correct, and request deletion of your personal data held by pkwin. You can also withdraw consent for marketing communications and request a portable copy of your data at any time by contacting [email protected]. We respond within 30 days.
pkwin retains personal data only for as long as required to fulfil the purpose for which it was collected, satisfy our legal and regulatory obligations, or resolve disputes. Retention periods vary by data type and are detailed in Section 8 of this policy.
pkwin uses cookies solely for platform functionality, session management, and aggregate analytics. No third-party advertising or behavioural tracking cookies are deployed on the pkwin platform. You can manage your cookie preferences at any time through your browser settings.
Throughout this Privacy Policy, the following defined terms carry the meanings set out below:
pkwin is the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, pkwin is responsible for determining what Personal Data is collected, why it is collected, and how it is used, stored, protected, and disposed of.
For all data privacy enquiries, subject access requests, data correction requests, deletion requests, and complaints, pkwin's designated data privacy point of contact can be reached by email at [email protected] with the subject line "Data Privacy Request — [Your Username]". pkwin aims to acknowledge all privacy-related communications within 5 business days and to resolve them within 30 calendar days of receipt.
pkwin collects Personal Data across several categories, depending on how you interact with the Platform. The following table summarises the categories of data collected and the purpose for which each category is collected:
| Data Category | Specific Examples | Collection Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, gender | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, Pakistani mobile number, city of residence | Account management, communications, OTP login authentication |
| Financial Data | JazzCash wallet number, EasyPaisa number, bank account details, IBFT reference numbers, transaction amounts | Processing deposits and withdrawals, fraud detection, AML compliance |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone | Platform security, fraud detection, session management, technical support |
| Usage Data | Pages visited, games played, betting history, session duration, login timestamps, feature interactions | Platform improvement, responsible gaming monitoring, personalisation |
| KYC Document Data | Copies of CNIC, passport, proof of address, selfie photographs submitted during verification | Identity verification required by gaming license; withdrawal processing |
| Communication Data | Live chat transcripts, email correspondence, complaint records, support ticket content | Dispute resolution, quality assurance, regulatory record-keeping |
| Marketing Preferences | Opted-in communication preferences, promotional email consent records | Delivering promotional communications where you have given consent |
pkwin does not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond facial photographs used for CNIC verification purposes) unless explicitly required by a specific regulatory obligation and with appropriate additional safeguards in place.
pkwin collects Personal Data through the following channels and methods:
pkwin processes your Personal Data only where a lawful legal basis for that processing exists. The legal bases applicable to pkwin's principal processing activities are as follows:
pkwin uses the Personal Data collected through the Platform for the following purposes:
pkwin shares Personal Data with the following categories of third parties, under contractual data processing agreements that restrict those parties' use of your data to pkwin-specified purposes only:
In the event that pkwin's business is acquired, merged, or substantially restructured, your Personal Data may be transferred to the acquiring entity as part of that transaction. In such circumstances, pkwin will notify affected users and take reasonable steps to ensure that the acquiring entity honours the terms of this Privacy Policy.
pkwin retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any mandatory retention obligations imposed by applicable law or our licensing authority. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration & profile data | Duration of account + 5 years post-closure | Gaming license obligation; dispute resolution |
| KYC documents (CNIC, passport, etc.) | Duration of account + 5 years post-closure | AML regulatory requirement; identity fraud prevention |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | AML compliance; tax and financial audit trail |
| Betting and gaming history | Duration of account + 5 years post-closure | Responsible gaming monitoring; dispute resolution; license compliance |
| Customer support records | 3 years from last communication | Dispute resolution; quality assurance; regulatory record-keeping |
| Server logs and IP records | 12 months from collection | Security monitoring; fraud detection |
| Marketing consent records | Duration of consent + 3 years | Evidencing consent for regulatory compliance |
| Self-exclusion records | Permanently retained | Preventing circumvention of self-exclusion via new account registration |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where anonymisation is technically more appropriate than deletion, the resulting data will no longer be considered Personal Data and may be retained for statistical purposes.
pkwin implements a comprehensive suite of technical and organisational security measures to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated on a regular basis in line with evolving security standards.
Technical security measures in place at pkwin include:
Despite these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. pkwin will notify affected users and relevant authorities in the event of a data security breach that meets the notification threshold under applicable law, within the required timeframe.
pkwin uses cookies and similar browser-based tracking technologies on the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. pkwin's use of cookies is limited to the following categories:
pkwin does not use the following types of cookies:
You may disable or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your pkwin account. Disabling analytics or functional cookies will not prevent platform access but may affect your experience.
Subject to applicable law and pkwin's legal obligations, you have the following rights in respect of your Personal Data held by pkwin:
You have the right to request a copy of all Personal Data pkwin holds about you (a "Subject Access Request"). pkwin will provide this information within 30 calendar days of your verified request.
You have the right to have inaccurate Personal Data corrected and incomplete Personal Data completed. You can update most account information directly from your pkwin account settings. For KYC document corrections, contact our support team.
In certain circumstances, you have the right to request deletion of your Personal Data. Note that pkwin may be legally required to retain certain data (KYC, transaction records) for defined periods regardless of your erasure request, in which case pkwin will explain the retention basis to you.
You may have the right to restrict pkwin's processing of your Personal Data in specific circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing based on legitimate interests pending pkwin's assessment.
Where processing is based on your consent or on contractual necessity, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
You have the right to object to pkwin's processing of your Personal Data where that processing is based on legitimate interests. You also have an absolute right to object to processing your data for direct marketing purposes, and pkwin will stop such processing immediately upon receipt of your objection.
To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your pkwin Username]". pkwin will verify your identity before processing the request and will respond within 30 calendar days. In complex cases, this period may be extended by a further 60 days with prior notice to you.
pkwin implements age verification procedures at registration and may request documentary proof of age (such as a Pakistani CNIC) at any point during an account's lifecycle. Parents and guardians who believe that a minor has accessed or registered on the pkwin platform should contact us immediately at [email protected] so that appropriate action can be taken without delay.
pkwin sends marketing communications — including promotional emails, bonus offer notifications, PSL cricket betting promotions, new game announcements, and platform updates — only to users who have explicitly opted in to receive such communications at the time of registration or through their account settings.
You may unsubscribe from pkwin marketing communications at any time by:
Opting out of marketing communications will not affect your ability to use your pkwin account, nor will it prevent pkwin from sending you essential transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory legal notices — which are sent regardless of marketing preferences as they relate to your account and are required for operational and legal reasons.
pkwin operates under an international gaming license and utilises cloud infrastructure and service providers that may process data in jurisdictions outside of Pakistan. When Personal Data is transferred to a jurisdiction outside Pakistan, pkwin takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy.
Safeguards applied by pkwin for international data transfers include:
The pkwin Platform does not contain links to third-party websites for commercial or advertising purposes. However, pkwin's game content is provided by licensed third-party game studios. When you play a game within the pkwin Platform, the game is rendered within the pkwin environment and your interaction with it is subject to this Privacy Policy rather than any separate privacy notice from the game studio.
pkwin is not responsible for the privacy practices of any third-party service provider. If you access any external website through a link that may appear in a game interface or support communication, that website's own privacy policy will govern the data it collects from you, independently of pkwin.
pkwin reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they substantively affect your rights or how pkwin uses your Personal Data — pkwin will notify you by email to your registered address and by posting a prominent notice on the Platform at least 14 days before the amended Policy takes effect.
For non-material changes — including editorial clarifications, terminology updates, and structural formatting adjustments — the amended Policy will be published on the Platform with an updated version number and effective date without separate prior notification.
The current version of this Privacy Policy is always accessible via the pkwin website footer. We recommend reviewing this Policy periodically. The version number and effective date at the top of this document identify which version you are reading. Your continued use of the pkwin Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
For all data privacy enquiries, Subject Access Requests, data correction or deletion requests, consent withdrawal requests, or general questions about this Privacy Policy, please contact pkwin as follows:
If you are not satisfied with pkwin's response to your privacy enquiry or complaint, you have the right to escalate your complaint in accordance with the dispute resolution procedures applicable under pkwin's gaming license. Details of the applicable escalation process are provided upon request from our compliance team.
pkwin takes all privacy complaints seriously. Our data privacy point of contact will investigate your concern thoroughly, communicate findings, and implement any corrective action required. We are committed to resolving all legitimate privacy concerns fairly and transparently.
This Privacy Policy was last updated on 1 January 2026 and is Version 2.4. Prior versions are available on request from our support team. This Privacy Policy should be read in conjunction with pkwin's Terms & Conditions and Responsible Gaming Policy.
Now you know exactly how pkwin handles your data — transparently, securely, and with your rights front of mind. Ready to explore the platform? Live cricket betting, 500+ slots, and Teen Patti tables are waiting.
Related policies: Terms & Conditions | Responsible Gaming | About pkwin